TonerLA.com
From Los Angeles, the Toner Capital of US

Return / Refund Policy

Return Policy

Merchandise purchased from TonerLA.com can be returned for a refund or exchanged for up to one year from the invoice date. Product over 3 months may be subject to a restock fee of up to 20%. An RMA (return merchandise authorization) form must be submitted to return/exchange merchandise.

Returns

After you submit the  RMA form, you will receive an RMA number within a week by email. RMA numbers are valid for 30 days after they are issued. In case of defective products, you will also receive a pre-paid shipping label to be used to return the merchandise. Pre-paid shipping labels will be provided only for shipping errors and defective products.

  • All returned products must be in their original packaging.
  • Identify your return with your RMA number on the outer shipping box, not the product box.
  • All non-defective returns must be in resalable condition to receive refund. Do not write, place stickers, tape, etc. on the original packaging as that will make it not resalable.
  • All non-defective returns will be assessed a 5% restocking fee.
  • Special order items and discontinued items are not returnable.
  • Items that are determined to be more than 20% empty will not be accepted and will be charged to your account.
  • Refund will not be given for defective returns found to be non-defective.

 

Replacements / Refund

If you want to receive a replacement, the replacement will be sent out immediately free of charge once the RMA Form has been submitted. If the originally purchased item is not received within two weeks after replacement product shipping, the cost of the replacement item will be charged to your account. A refund will be issued when the original return is received if the RMA number is still valid. ‚Äč